Casino Rules

1. Preliminary
   
   1. These are the Rules of Aspers Newcastle Casino. (“casino”)
   2. Aspers Newcastle Casino is owned and operated by Bally’s (Newcastle) Limited (referred to as “Bally’s”, “we”, “us” or “our”), a company registered in England and Wales with company number 04655461. Our registered office is at Colegrave House, 70 Berners Street, London, W1T 3NL, United Kingdom.
2. The Objects of the Casino are:-
   
   1. To provide patrons with opportunities for lawful gaming and other social and recreational facilities including the provision of food and refreshments.
3. Constitution
   1. The casino is owned by Bally’s. All powers of Bally’s in these rules may be exercised by the Directors of Bally’s (Newcastle) Limited and by Bally’s Management team (“Management”) of the casino.
   2. Bally’s will provide the casino with the premises and all reasonable necessities for carrying on the business of the casino in accordance with its objects and these rules.
   3. Bally’s shall be the sole authority for interpreting the rules of the casino premises and settling any disputes relating to the affairs of the casino. The conduct of patrons and any questions arising as to the rights or powers or duties of Bally’s in relation to the casino shall be solely determined by Bally’s.
4. Officers and Management
   1. Any one or more members of Management may review Aspers World membership applications and suspensions.
   2. Bally’s or Management may from time-to-time repeal or amend these rules as they see fit. Any rules or regulations so repealed or amended shall be binding on the patrons upon publication and by entering the casino premises, patrons shall be deemed to have accepted the rules and any changes thereto.
   3. Self-exclusion (SENSE and Casino Led Exclusion) may only be reviewed by Management for any change after 6 months has elapsed from the date of exclusion.
5. General Rules
   1. The casino will open during the hours permitted for the time being by the Gambling Act 2005 or any amending or substitute legislation. Intoxicating liquor may only be supplied in the casino during the hours permitted by the premises licence and whilst the casino is open and prepared to receive patrons.
   2. Patrons must be at least 18 years of age or over to enter the premises and ID Scan is in operation.
   3. Membership is not required to enter the premises but should a patron wish to stake or cash-out amounts of £1,500 or greater, registration with the Aspers World members club shall be required.
   4. Any patron who appears to look under 25 will need to prove they are 18 or over by providing photographic identification from a government issued ID (eg Driving Licence or Passport).
   5. Bally’s reserves the right to shut off any portion of the casino premises at any time to exclude patrons from that area.
   6. Bally’s will prevent access to the casino or remove from the casino anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
   7. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry or removed from the casino if found in possession of alcoholic beverages not purchased from the casino.
   8. Patrons whose personal attire is unacceptable to Management may be refused entry.
   9. Bally’s reserves the right to request any patron who is believed to be intoxicated to leave the premises.
   10. In the interests of safety of all patrons and staff, patrons must be prepared to offer any hand luggage, bags, carriers, or the like for inspection by Bally’s’ staff appointed to that duty. Bally’s and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the casino including any weapon or devices that could be used for cheating or collusion.
   11. All property whatsoever from time to time brought into the casino by any patron shall be at the sole risk of the person bringing such property onto the premises and neither Bally’s nor any employee of Bally’s shall be liable for any loss or damage to any such article, however occasioned.
   12. No games of skill or of chance shall be played on the casino premises other than those games offered by Bally’s in the course of its business.
   13. No patron may participate in gaming on the casino premises on behalf of any person not present on the premises at the time, and no patron shall so participate or endeavour to participate unless he is present on the casino premises at the time.
   14. Bally’s shall fix total monies payable in respect of any game played at the casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the rules either posted at the casino premises or available at the Guest Relations Desk.
   15. No credit shall be given by any person, whether at the casino premises or outside, to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception. No patron shall accept financing from a third-party for the purposes of gaming at the casino premises. Systematic or organised money lending between patrons within the casino is strictly forbidden. Bally’s is prohibited by law from issuing credit to patrons and shall not give credit to any patron for gambling activity and credit cards will not be accepted by Bally’s as payment for gambling services.
   16. The casino premises operates CCTV surveillance systems which incorporate video and audio recording. CCTV is used for the protection and security of Bally’s’ staff, property, and customers. Bally’s shall comply with the Data Protection legislation with respect to the retention of data, data processing and disclosure of personal data – please refer to our Privacy Policy for further information. By entering the casino premises, patrons consent to electronic surveillance and CCTV monitoring and retention of their images.
   17. For the comfort of all patrons and for security purposes, mobile phones must not be used for calls or messaging whilst on the gaming floors, with the exclusion of restaurants and bars.
   18. Cameras, mobile phones or any other recording devices may not be used for photography or sound recording in the casino without the approval of the Management.
   19. Bally’s has absolute discretion to require any patron found in possession or suspected of being in possession of any electrical, mechanical, or computerised article or device that could be used for cheating, fraud or collusion within the casino premises to leave the premises and where appropriate to suspend, terminate Asper’s World membership and/or not allow future access to the casino.
       Bally’s is committed to ensuring the health and safety of its staff and patrons on the premises and Bally’s will comply with all relevant legislation and approved codes of practice. Patrons shall have a responsibility to act in a responsible manner to ensure their own health and safety and that of Bally’s staff and others in the casino.
   20. Bally’s is committed to maintaining a safe environment in which patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled substances is prohibited on the premises (this includes all land, property, building and parking areas) and offenders’ membership will be revoked. Bally’s will also report such incidents and cooperate with the police in such matters.
   21. Bally’s will not tolerate disruptive behaviour. Behaviour will be deemed ‘disruptive’ if casino property is intentionally damaged, threatening, abusive, indecent, or insulting words or behaviour are used towards its patrons or the casino’s employees. Bally’s has an absolute discretion to suspend or terminate Asper’s World membership or refuse entry or remove a disruptive patron from the premises. Bally’s may share information about any criminal act or disorder committed in the casino by patrons with other Asper’s casinos and the relevant regulatory authorities.
   22. Bally’s has a strict policy against discrimination and will not knowingly permit others to discriminate against any patron or staff member on the grounds of sex, race, disability, age, sexual orientation, or religious beliefs. Bally’s will not tolerate any conduct which may potentially constitute harassment or discrimination against any patron or staff member.
   23. Bally’s may initiate and will fully support a criminal investigation following an act of violence against any of its patrons or its employees.
   24. Bally’s will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action for trespassing and in accordance with which Bally’s will seek to recover its costs of such action. Bally’s will also pursue criminal prosecution against those who commit offences on its premises.
   25. Bally’s reserves the right to withhold funds staked and any payouts due where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded. Funds will be retained in the event the investigation confirms unlawful activity has taken place.
   26. Smoking is only permitted in the designated area of the casino. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
   27. Bally’s will use reasonable endeavours to prevent a patron who self excludes or is excluded by Bally’s from entering the casino. A patron who self-excludes or has been excluded by Bally’s from the casino agrees that Bally’s will not be liable for losses or costs whatsoever if they enter Bally’s premises and participate in gambling activities prior to the expiry of the exclusion period.
   28. Full betting rules are available at the Guest Relations desk.
6. Protection of Customer Funds
   1. Funds are not protected in the event of the insolvency of Bally’s (Newcastle) Limited.
7. Complaints and Disputes

   Any complaint or dispute should be raised immediately with a member of the Management team and such complaint will be addressed in accordance with our Complaints and Disputes Policy located on the Aspers Newcastle Casino website.

   https://www.aspersnewcastle.co.uk/terms-conditions-policies.html#complaints-and-disputes

   Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for an alternative dispute resolution (ADR) leaflet which outlines the process of further complaints.

8. Experian Identification Check
   1. An electronic identity check may be carried out at the patron’s request for an Aspers World membership. Please note that this ID check does NOT leave a credit “footprint” on an applicant’s credit record. The ID check leaves an ID soft print that is only visible to the individual and not to any lenders and therefore does NOT affect an individual’s credit history or the ability to obtain credit. At no point during this search has Bally’s accessed any credit or financial information on the applicant.
9. Anti-Money Laundering & Counter Terrorist Financing (“AML/CTF”)
   1. Patrons are required to produce an acceptable identification document when gaming or transacting at certain threshold levels to ensure Bally’s’ compliance with legislative and regulatory Customer Due Diligence and Enhanced Due Diligence obligations.
   2. Bally’s may, as part of its ID verification processes and general Enhanced Due Diligence policies and procedures, conduct screening upon patrons with recognised third-party providers where a business relationship has been established.
   3. Bally’s has a legal obligation to ensure that any funds played in its casinos are legitimate and may, as part of its regulatory and legal obligations, seek or request information relating to the source of patrons’ funds which may be used for gaming transactions. Bally’s also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that
      • Bally’s has obtained the required information to its sole satisfaction: and
      • Bally’s has completed any other processes that may be required under its policies and/or procedures or AML/CTF legislation.
   4. Bally’s has a legal obligation to ensure that any funds played in our casinos are from a legitimate source. In addition to identification and occupation details, we may request further information and documentary evidence as to the source of a patron’s funds. The information will not be shared outside of Bally’s Group unless required to do so by Law or a regulator, and records will be maintained in accordance with Data Protection legislation.
10. Responsible Operator
    1. Bally’s recognises that a small proportion of its patrons may experience problems as a result of their gambling. Bally’s is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Bally’s will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Bally’s also offers a self-exclusion programme via Self Enrolment National Self Exclusion (SENSE) with a minimum exclusion period of 6 months.
11. Aspers World Terms and Conditions
    1. Aspers World terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World Cards. Aspers World rules are displayed on the website and a copy is available on request.
12. Exclusion of Patrons
    1. Bally’s reserve the right to refuse to register patrons for membership at its sole and absolute discretion and shall not be obliged to provide patrons with any rationale for refusal.
    2. Bally’s reserve the right to suspend the membership any patron(s) without notice, at any time, and without explanation. Such suspensions may also be enforced at any other casino in the Bally’s Group.
    3. Bally’s may, in its absolute discretion, at any time, without notice, and for any reason, indefinitely terminate the membership of any patron from the casino. Such termination of membership will also take effect in all other casinos within the Bally’s Group. Any patron whose membership is terminated will forfeit any rights or privileges offered by the casino, Bally’s Group, or its subsidiaries.
    4. If the membership of a patron is terminated in accordance with 12.3, Bally’s reserves the right:
    • to remove the patron, and/or refuse the patron access to any Bally’s Group premises:
    • to withhold from said patron the payment of stakes and/or winnings at the casino or any Bally’s Group premises; and
    • not to proceed with any transaction and/or to freeze any monies in their possession until such time that they have obtained required information to its sole satisfaction, and/or that it is satisfied it has completed any other processes that may be required under applicable legislation and regulation.
13. Privacy
    1. For further information with regards to how your personal data is processed by us, please refer to our Privacy Policy

Aspers World T&Cs

These terms and conditions (“terms”) govern participation in the Aspers World loyalty rewards programme for the Aspers Newcastle casino (“Aspers World”) and the issue and use of the Aspers World cards. Within these terms, a “Member” means a person who has agreed to the Aspers World terms and to whom an Aspers World card has been issued.

1. Information about us

   Who we are

   1. We are Bally’s (Newcastle) Limited (referred to as “Bally’s”, “we”, “us” and “our” in these terms), a company incorporated in England and Wales with company number 04655461 and whose address is Colegrave House, 70 Berners Street, London, W1T 3NL, United Kingdom.
   2. Bally’s (Newcastle) Limited , together with a group of companies (which we refer to as the “Group”)

   How to contact us

   3. You can contact us:
      1. by post: Data Protection Officer, Bally’s/Gamesys Operations Limited, 70 Berners Street, London, W1T 3NL (UK).
      2. by email: dpo@ballys.com.
2. These terms
   1. These terms should be read in conjunction with the casino rules, available onsite and online at www.aspersnewcastle.co.uk. If you apply to join Aspers World, you agree to these terms.
   2. Please ensure that you read these terms carefully and if you have any queries regarding these terms or the services provided by us, please do not hesitate to contact us using the details set out above.
3. How to receive an Aspers World card
   1. Aspers World is free to join. To create a membership account and receive the full benefits of Aspers World, please bring valid photo identification (see further below) along to the “Guest Services” area of the Aspers Newcastle casino and ask to sign up to Aspers World.
   2. Valid photo identification means a current passport, current UK photo driving licence, current EEA member state identity card, current international photo driving licence or current resident permit (resident permit please ask at “Guest Services” for details).
   3. Only one membership per person is permissible. Members may only have one active membership account and a maximum of three active cards at any one time.
   4. Only the Member listed on the card may participate in the Aspers World programme using the card associated with their account. Membership cannot be shared.
   5. Admission to Aspers World may only be granted at Bally’s absolute discretion following an application for membership. An application may only be made in respect of an individual.
   6. All Aspers World cards will remain the property of Bally’s.
   7. Please refer to our Privacy Policy for further information regarding how your personal data is processed by us. Bally’s reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
4. How to use an Aspers World card
   1. An Aspers World card can only be used in the Aspers Newcastle casino. Members can earn Aspers World Points on slot machines, electronic roulette terminals, table games and poker.
   2. Once you have received your Aspers World card, insert the card into a slot machine, electronic roulette terminal or hand to a dealer at a table game to start earning points (“Aspers World Points”).
   3. Aspers World Points will automatically accrue every time you use your card and/or play on slot machines, electronic roulette terminals, table games, poker and food and beverage at the Aspers Newcastle Casino.
   4. Aspers World Points will expire after a period of 90 days since the date they were earned. For example, any points earnt January 1st 2025 will expire if not redeemed before April 1st 2025.
   5. Please note, to buy in or cash out £1,500 or more, Aspers World Membership is required (including valid photo ID)
   6. Aspers World Points can be redeemed once a minimum of £1 in value has been accrued. £5 minimum for FREEPLAY Chips; these being non-negotiable, must be played as a single bet and cannot be changed for cash or chip equivalent.
   7. Aspers World Points can be redeemed as FREEPLAY XTRA on slot machines and electronic roulette terminals or can be used for full or part payment on food and beverage purchases. To redeem FREEPLAY XTRA at a slot machine or electronic roulette terminal, guests enter a six-digit pin number (day, month, year of birthday in 01 01 01 format) via the Aspers World member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. To redeem Aspers World Points on food and beverage purchases, guests must hand over their Aspers World card at the point of purchase and instruct the Bally’s representative on how much they would like to redeem.
5. Terms of participation
   1. To participate in Aspers World, Members must be 18 years or over.
   2. Employees of Bally’s are not eligible to join Aspers World.
   3. Subject to these terms, Aspers World may issue benefits to Member, to be determined and awarded at Bally’s absolute discretion, based on information recorded by use of the card during the Members’ visits to participating casinos operated by Bally’s.
   4. Bally’s may suspend or withdraw membership from any Member who, in its view, abuses the Aspers World programme, is disruptive at the Newcastle casino, is perceived by Bally’s to be cheating or violating any provision of the Newcastle Casino Rules, refuses to provide additional information or documentation requested for Enhanced Due Diligence or in any way brings the Aspers World program into disrepute.
   5. The benefits of Aspers World are intended for the use of the Member registered to the card. If any Member provides their Aspers World card or details to any other person for the purpose of gaining benefits and/or Aspers world Points, Bally’s reserve the right to either cancel or suspend the membership account of such Member, at Bally’s’ absolute discretion.
   6. It is the responsibility of the Member to notify Bally’s of any change to their details including but not limited to a change to their name, postal address, occupation, email address and contact number.
   7. In the event of death or bankruptcy of a Member, such Member’s Aspers World membership account will be cancelled, and no benefits will be accrued.
   8. Bally’s will cancel the Aspers World account cards (and membership accounts) of all Members who are excluded from Bally’s casino facilities for any reason, including their own self exclusion or exclusion by Bally’s, and all accrued benefits will be non-recoverable.
   9. It remains the responsibility of the Aspers World cardholder to ensure Aspers World cards are inserted properly into the machine when playing slots or electronic roulette terminals.
   10. Bally’s Management reserves the right, at its sole discretion, to adjust Aspers World Points balances due to misuse, machine malfunction or computer error etc.
   11. In the event of a lost or stolen card, the issue of a replacement card to a Member may be requested at the Bally’g Guest Services desk, but replacement will be at Bally’s absolute discretion.
   12. Bally’s will not be responsible for lost or stolen Aspers World cards, including any resulting misuse.
   13. In the event of a dispute, Members should consult the provisions of the Complaints and Disputes section of the Aspers Newcastle website.
   14. Members who cancel their Aspers World membership will not be entitled to any benefits. Any Member who cancels their membership may apply to rejoin the programme at any time. Any Member whose membership is cancelled by exclusion may re-apply following the end of such period of exclusion.
   15. Any Member may be excluded from Aspers World or from the Aspers Newcastle casino at Bally’s absolute discretion.
   16. Bally's will not be held responsible nor have any liability for third party products and services in the Aspers Newcastle casino for whatsoever reason and howsoever arising.
   17. Bally's reserves the right to change the terms and conditions for Aspers World in line with the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) “fair and open provisions”. Customers will be notified of material changes to terms and conditions before they come into effect and this may be by email communication and/or a notice being displayed on casino premises.
   18. The data of all Members are administered by the Bally’s Data Protection Officer in accordance with the Data Protection Act 2018. Full details regarding how Bally’s manages the personal data collected from its customers can be reviewed via the available Aspers Newcastle website Privacy Policy (together with details regarding how to submit a data subject access request.
   19. Governing law; both parties agree that these terms shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

Complaints and Disputes

1. COMPLAINTS, DISPUTES & ALTERNATIVE DISPUTE RESOLUTION

• 1.1. Bally’s (Newcastle) Limited (Bally’s) and its group companies (Bally’s Group) fully supports the objective detailed in the Gambling Act 2005 and are committed to best practice on gaming and social responsibility and will ensure gambling is conducted fairly and openly in accordance with company procedures.
• 1.2 Bally’s has put into effect policies and procedures for the Aspers Newcastle casino designed to ensure the supervision at gaming tables is carried out by supervisors and dealers in order to ensure the integrity of gaming is not compromised.
• 1.3 A complaint means a complaint about any aspect of the company and staff conduct in respect of the licensed activities, and a dispute is any complaint which -
• a. Is not resolved at the first stage of the complaints procedure.
• b. Relates to the outcome of the complainant’s gambling transaction.
• 1.4 A complaint is an expression of dissatisfaction made to Bally’s about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues, such as the service in the restaurant, the quality of the décor or facilities or the availability of space at a particular gaming table do not apply, as they would not indicate a possible threat to the licensing objectives.
• 1.5 Should a customer have any complaint or dispute about any gambling related decision, this should be raised immediately with a member of the Aspers Casino Newcastle management team who should be able to settle this at the time. If it is not settled, the customer will be given a gaming dispute leaflet or directed to the Aspers Newcastle website section on Complaints and Disputes and is free to raise any such complaint or dispute at any time within a date which is not less than 6 months from the date of the disputed incident. The request will be acknowledged within 24 hours of receipt where gambling facilities are available 24 hours a day or within three working days otherwise.

2. BALLY’S (NEWCASTLE) LIMITED CASINO COMPLAINTS PROCESS

• 2.1 Any gaming complaint should be resolved by the Aspers Newcastle casino Dealer and/or Gaming Supervisor at the time of the incident, however if the Dealer or Gaming Supervisor is not able to settle the matter it will be referred to ty the Duty Manager and Surveillance.
• 2.2 If you are not satisfied with the resolution of the dispute you will be given a gaming dispute leaflet and invited to put your concern in writing to the General Manager, Aspers at the Gate, Newgate Street, Newcastle upon Tyne NE1 5GT, email: NC.Gamingdisputes-Newcastle@ballys.com.
• 2.3 In response to your enquiry the General Manager will respond to you by email or write to you after investigating the dispute, explaining the decision.
• 2.4 If you are not content with the decision you may write to the Regulatory Compliance Team, Aspers at The Gate, Newgate Street, Newcastle, NE1 5TG or via email complaintsesc@ballys.com who will independently investigate the matter.
• 2.5 If you are not satisfied with his decision you may escalate the matter further by having it referred to an Alternative Dispute Resolution entity (ADR) which is IBAS.
• 2.6 Bally’s process ends if the customers complaint remains unresolved eight weeks after Bally’s received it, or the customer and Bally’s reach a deadlock or final position in less than eight weeks. Bally’s will then write to the customer with a final letter to explain:
  • a. The final decision.
  • b. That this is the end of Bally’s complaints process.
  • c. How to escalate the complaint to an independent ADR entity if the customer wishes to do so.
  • d. Therefore, should a customer not be satisfied with the decision, and all internal avenues of dispute resolution have been exhausted, they may refer the matter to IBAS.

3. IBAS DISPUTE RESOLUTION PROCESS

• 3.1 IBAS is tasked with reviewing any disputes relating to land-based casinos that cannot be settled internally. Thus, if the customer remains dissatisfied with the decision regarding their gambling dispute, they may refer the matter in writing or by email to time up to 12 months from the end of Bally’s complaints’ process. The application will be acknowledged within three working days of receipt.
• 3.2 Bally’s recommends visiting the IBAS website: www.ibas-uk.com.
• 3.3 In order to make a claim through the IBAS website, you will need to register with the service. You will need a valid, working email address in order to register. Registration is quick, easy and free of charge.
• 3.4 You will then need to complete an IBAS Claim Form by clicking on ‘Make a Claim’.
• 3.5 If you have any difficulty using the website, you are welcome to complete a claim form by hand. IBAS can post you a form, which IBAS will ask you to complete and return.
• 3.6 To request a form, either telephone IBAS on 020 7347 5883 or write IBAS at: IBAS, PO BOX 62639. London EC3P 3AS.
• 3.7 How long does IBAS process take?
• a. Once IBAS has received your completed claim form, they will contact the Aspers Newcastle casino to seek Bally’s response.
• b. One of IBAS’s Case Managers will then send any further questions to either you or the casino until they are satisfied that they have all of the information they need to make an informed decision.
• c. After that, the file containing all of that information is sent to members of IBAS Adjudication Panel. The IBAS panelists may have further questions or they may be satisfied that they have enough material to issue an adjudication.
• d. Once they have reached their decision, their findings are typed up and either emailed or posted to both you and the casino simultaneously.
• e. Typically, the whole process will take between 10 and 12 weeks but some cases are resolved faster and other, more complicated cases, may take longer.

4. IBAS ALTERNATIVE DISPUTE RESOLUTION PROCEDURE FOR CASINO & BINGO

• 4.1 The ADR controller (IBAS Case Manager) will assign an ADR official (IBAS appointed adjudication panelists) to investigate the complaint and notify all parties concerned.
• 4.2 The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process. Both parties have a right to see the arguments, evidence, documents and facts put forward by the other party.
• 4.3 The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be issued within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/ her own discretion, to extend the 90 calendar day deadline). During the course of the investigation the complainant will be kept in touch with progress at least every 30 days.
• 4.4 The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
• 4.5 The ADR official will consider any comments prior to completing the report.
• 4.6 The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
• 4.7 When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
• 4.8 In accordance with the Gambling Commission’s expectation, gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
• 4.9 In accordance with consumer protection requirements, the customer is not legally bound to abide by any IBAS decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.

5. GROUNDS TO REFUSE TO DEAL WITH AN ALTERNATIVE DISPUTE RESOLUTION

• 5.1 An ADR Entity (IBAS) can refuse to deal with a dispute but the ADR Entity must provide both parties with a reason for declining the dispute within 3 weeks of receiving the complete complaint file.
• 5.2 The reasons a dispute can be refused are if:
• a. The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity;
• b. The dispute is frivolous or vexatious.
• c. The dispute is being, or has been previously, considered by another ADR entity or by a court.
• d. The value of the claim falls below or above the monetary thresholds set by the body; however, IBAS does not set monetary thresholds.
• e. The consumer has not submitted the complaint to the body within the time period specified by the body, provided that such time period is not less than 12 months from the date upon which the trader has given notice to the consumer that the trader is unable to resolve the complaint with the consumer.
• f. Dealing with such a type of dispute would seriously impair the effective operation of the body.

EID Promotion 2025 Free Draw Terms and Conditions

PLEASE NOTE: these Rules were last updated on 18th March 2025.

1. You must be an Aspers World member to participate in this promotion.
2. Employees of the Promoter, their agents, families or household members are prohibited from participating in this promotion.
3. By opting to participate, you agree for the duration of this promotion to comply with these promotional terms and conditions, which are subject to and incorporate the Aspers World Terms and Conditions (found at https://www.aspersnewcastle.co.uk/terms-conditions-policies.html#aspers-world) and to comply with the Casino Rules (found at https://www.aspersnewcastle.co.uk/terms-conditions-policies.html#casino-rules).
4. This promotion is available at Aspers Casino Newcastle only (the “Casino”). Any accrued vouchers (cash, freeplay, or others) granted under this promotion are redeemable at Aspers Casino Newcastle only.
5. Members may collect entry tickets for the prize draw from the Cash Desk at the Casino between 12:00 am on Tuesday 18th March 2025, and 11:45 pm on Sunday 30th March 2025 (the “Promotional Period”).
6. Each member will receive 1 entry ticket per day. Tickets will be issued for free and in the name of the Aspers World member.
7. To participate in the prize draw, members must insert their entry tickets into the Prize Draw Drum located in the Casino before 11:55 pm on Sunday, 30th March 2025.
8. You can earn an unlimited number of entries into the prize draw, and you can win a maximum of one (1) prize. Entry tickets and prizes are non-transferable.
9. The prize draw will take place at 12:00 am on Monday, 31st March 2025 in the Casino.
10. Eight (8) winning tickets will be randomly selected from the Prize Draw Drum. Winners must be present and show their Aspers World membership card when their names are announced in the Casino to claim their prize
11. Winners will have thirty (30) seconds to claim their prize after the announcement. If a winner does not claim the prize within this time, they forfeit the prize, and a new ticket will be drawn. This process continues until all eight (8) prizes are claimed.
12. Winners who claimed their prize will be presented with eight (8) closed envelopes, each containing different amounts of cash, totaling £3,000. The prizes are distributed as follows:
• • One (1) envelope: £1,000;
• • Two (2) envelopes: £500 each;
• • Five (5) envelopes: £200 each.
13. Each winner will have the option to select one (1) envelope from the eight options. The envelope selection will be done in the order in which the winners’ names were drawn. Any envelope selected by a previous winner will no longer be available for the following winners.
14. “Promoter” means Bally’s (Newcastle) Limited, Colegrave House, 70 Berners Street, London, W1T 3NL, United Kingdon.
15. We may withdraw or amend this promotion at any time and without notice. If we do so, any promotions for which you have entered in will still be valid in accordance with the terms and conditions that applied at the time, or we will take such other measures as may reasonably be required to ensure that you are not otherwise disadvantaged.
16. If you fail to comply with these promotional terms and conditions, the Aspers World Terms and Conditions or the Casino Rules, we may terminate your participation in this promotion, and you will not be eligible to receive any prize.
17. Any member who is barred, suspended or excluded from Aspers Casino Newcastle, or any member who is self-excluded, during the Promotional Period will not be eligible to participate in this promotion. Members who are barred, suspended or excluded, or who self-exclude, having met the qualifying criteria but before receiving their prize, will no longer be eligible to redeem any prize.
18. Where we have a regulatory obligation to do so (including where we have concerns regarding the level of your gambling), we may, in compliance with all relevant regulations, exclude you from this promotion which may result in you no longer being eligible to redeem your prize.
19. Your personal data will be processed in accordance with our Privacy Policy, available at: https://www.aspersnewcastle.co.uk/terms-conditions-policies.html#privacy-policy.
20. Prize winner’s name will be posted on Aspers website www.aspers.co.uk, along with Aspers Facebook and Twitter pages within 48 hours of prize being drawn.
21. For each winner, your first name, initial letter of your surname and county may be published if we receive a request from an individual pursuant to rule 8.28.5 of the UK Code of Non-broadcast Advertising & Direct and Promotional Marketing. If you object to information about you being published or made available in this manner, please inform us by contacting the Casino management team. In such circumstances, we are still required to provide this information to the Advertising Standards Authority on request.

Cash Dash League Terms and Conditions 2025 (from 1st January 2025)

1. Open to Aspers World members only, being 18 years or over.
2. Aspers Casino Newcastle poker rules will prevail over any situation not covered in these rules.
3. Regular rake cash game players will have the opportunity to play for a guaranteed £15,000 in cash prizes.
4. 1 Point will be awarded for every hour played on raked cash games staked £1-£1 or above.
5. 1 Token will be awarded by the dealer to a player that wins a qualifying hand.
6. A qualifying hand is any hand on a £1-£1 or above game that has seen betting after the flop is drawn and the pot is £20 or over.
7. Tokens will be cashed in at the end of play for additional points. (1 token = 1 point)
8. Tokens must be exchanged at the poker desk on the same day they are issued. If the player leaves the cardroom before exchanging tokens, they may be no longer valid.
9. Tokens must remain within the cardroom and cannot be removed. Tokens collected for use on a different day will be considered invalid and confiscated.
10. Any player who is suspected of or found to be manipulating the token promotion in any way will be disqualified from the current cash league and may be banned from participating in any future cash league promotions.
11. During "double points" hours players will receive 2 points per hour.
12. Double points: - 12:00-14:00*, 18:00-20:00, 23:00-02:00. * Sat - Sun 11:00 - 14:00.
13. During "double token” hours players will receive 2 tokens per qualifying hand won.
14. Double Tokens on cash games £1-£1 or above: - 12:00-13:00*, *Sat-Sun 11:00-12:00.
15. Double Tokens on cash games £1-£2 or above: - 19:00-20:00, 01:00-02:00.
16. The top 60 players that accumulate 100 points or more over the calendar month (eg. 1st - 31st of the month) automatically qualify for the Aspers Newcastle Cash Dash League.
17. The monthly Cash Dash tournament will take place the subsequent month. The tournament date will be confirmed and announced at the beginning of the month in question.
18. All qualified players will have a one-hour late registration period, if a qualified player has not registered by the end of late registration, they will be unable to participate in the tournament.
19. All qualifying players will receive a starting stack of 10,000 and will have their stacks as well as any bonus chips earned in play from the start of the Cash Dash tournament.
20. Players who finish between 1st - 48th will earn bonus chips for their final position.
21. 1st-12th = 20,000, 13th-24th = 15,000, 25th-36th = 10,000, 37th-48th = 5,000.
22. The promotion is funded by promotional charges on all cash game tables staked £1-£1+. £1 will be taken from all pots £20 or over.
23. The Cash Dash League is Guaranteed at £15,000 any overlay will be covered by Aspers Casino Newcastle; any excess collected over the guarantee will be added to the tournament prize-pool.
24. The top 5 points earning cash game players, over a calendar month will win a share of £2,000 which will be allocated as follows -
25. 1st = £750, 2nd = £500, 3rd = £350, 4th = £250, 5th = £150
26. £3,000 of the £15,000 guarantee will fund 30x Mystery Bounties. The players that eliminate another in positions 21-50 will receive a bounty token.
27. A tombola will hold 30 envelopes containing mystery bounties.
28. Mystery bounty prizes:-
29. 1x £500, 1x £300, 3x £200, 10x £100, 10x £50, 5x £20.
30. A player with bounty tokens will return the tokens to the cardroom supervisor/manager, where he/she will be directed to the tombola, player will pick one envelope per token.
31. All bounty envelopes once opened will be handed back to the supervisor/manager and winnings will be deposited at the cash desk.
32. Winners must bring with them valid photo ID or an Aspers World membership card when collecting their cash prize.
33. The promotional period may be extended or reduced at management discretion.
34. Aspers reserve the right to withdraw or amend this promotion at any time, with no prejudice to those already participating.
35. Any disputes must be raised with a member of the Aspers' Newcastle Management team under the Complaints and Dispute Resolution procedure.
36. The promotion is not available to employees of Aspers Newcastle or Bally’s group, or anyone associated with the group or its employees.
37. Any player that knowingly abuses time away from the table could risk forfeiting any points earned on that day.
38. Any player who is deemed to not be playing in the spirit of the game in order to manipulate results will be excluded from the promotion.
39. Any guest who is barred, suspended, or excluded from the Aspers Newcastle casino premises will not be eligible to redeem the offer.

£25 Free Play terms and conditions

1. Open to Aspers World members only, being 18 years or over.
2. The free play offer is available at Aspers Casino Newcastle.
3. The promotional period runs for 7 days from the email sent date.
4. The offer is only valid between the times of the promotional period stated above.
5. Guests can redeem their free bet at the cash desk between the times and dates detailed above. Once redeemed at the cash Desk, guests will receive £25 Aspire chips OR 2500 points to their Aspers World Card
6. This promotion is only valid during the specific times and dates stated above
7. Customers can only redeem the offer once.
8. The offer cannot be redeemed as cash.
9. The promotional period may be extended or reduced at management discretion.
10. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Bally's Management discretion.
11. Any disputes must be raised with a member of the Aspers Newcastle casino management team in accordance with the Complaints and Disputes procedure which may be found at the Aspers Newcastle casino website and at the Guest Services Desk.
12. The promotion is not available to employees of Aspers Casino Newcastle, the Bally’s group or anyone associated with the group or its employees.
13. Any guest who is barred or excluded from Aspers Casino Newcastle premises will not be eligible to redeem the offer.

£10 Free Play terms and conditions

1. Open to Aspers World members only, being 18 years or over.
2. The free play offer is available at Aspers Casino Newcastle.
3. The promotional period runs for 7 days from the email sent date
4. The offer is only valid between the times of the promotional period stated above
5. Guests can redeem their free bet at the cash desk between the times and dates detailed above. Once redeemed at the cash Desk, guests will receive £10 Aspire chips OR 1000 points to their Aspers World Card
6. This promotion is only valid during the specific times and dates stated above
7. Customers can only redeem the offer once.
8. The offer cannot be redeemed as cash.
9. The promotional period may be extended or reduced at management discretion.
10. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers Casino Newcastle Management discretion.
11. Any disputes must be raised with a member of The Aspers Casino Newcastle Management team under the Complaints and Disputes Resolution procedure.
12. The promotion is not available to employees of the Aspers Casino Newcastle, the Bally’s group or anyone associated with the group or its employees.
13. Any guest who is barred or excluded from the Aspers Casino Newcastle premises will not be eligible to redeem the offer.

£4 Match Day Pints Promotion Terms and Conditions

1. Open to any guest at Aspers Casino Newcastle.
2. Offer dates valid on Newcastle United Football home games and televised Newcastle football games.
3. Offer times valid Midday to Midnight the day of the Game.
4. Selected house drinks during selected times detailed above will be discounted to £4. This will include all draught lager, beer and ciders.
5. The offer may only apply to certain bars and areas of the casino pending dates and other events.
6. Aspers Casino Newcastle reserves the right to amend the selected drinks at any time.
7. Aspers World discount cannot be used in conjunction with this offer.
8. Aspers World points cannot be used in conjunction with this offer.
9. The promotional period may be extended or reduced at management discretion.
10. Aspers Casino Newcastle reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Asper’s Casino Newcastle Management discretion.
11. Any disputes must be raised with a member of the Aspers’ Casino Newcastle Management team under the Complaints and Disputes procedure.
12. The promotion is not available to employees of the Aspers Casino Newcastle, Bally’s group, or anyone associated with the group or its employees.
13. Any guest who is barred or excluded from the Aspers Casino Newcastle premises will not be eligible to redeem the offer.
14. Managers decision is final.

Bally Casino UK Welcome Offer Terms & Conditions

1. If you are a new member, you will be eligible to receive 30 free spins (each spin having a value of 20p) for the slot game Secrets of the Phoenix Megaways (“Free Spins”) when you successfully complete the following criteria (the “Qualifying Requirements”):
• register as a member of ballycasino.co.uk, which means that you must accept ballycasino.co.uk terms and conditions (which can be found here);
• opt in to this promotion by selecting the offer of Free Spins before making your first deposit;
• make a first deposit of at least £/€10; and
• wager at least £/€10 in cash on any game(s).
2. You have 30 days from when you make your first deposit to complete the remaining Qualifying Requirements and play any Free Spins before they expire.
3. If you do not opt in to this promotion by selecting Free Spins when you make your first deposit, you will not be eligible to opt in and receive Free Spins retrospectively.
4. You can only take part in this promotion once. If we detect that any member has created more than one account (including in order to take part in this promotion multiple times, in breach of these Rules) we shall be entitled to close any such accounts (and void any Free Spins and related winnings).
5. Your deposit balance and winnings (if any) are withdrawable at any time during this promotion, subject to our rights to temporarily withhold payments as further set out in section 5 of ballycasino.co.uk terms and conditions.
6. Free Spins have no wagering requirements and there is no cash alternative to Free Spins.
7. We aim to make Free Spins available instantly when you complete the Qualifying Requirements, but please allow up to 72 hours in the case of technical difficulties.
8. If you opt in to this promotion, you agree to comply with ballycasino.co.uk terms and conditions and these Rules at all times. If (based on reasonable evidence) we find that you have seriously breached the website terms and conditions or these Rules, we may render Free Spins and related winnings in your member account void, and we reserve the right to close your member account.
9. If you joined this website on or before 12:00 on 23 August 2023 (at URL www.megaways.co.uk) and opted into the welcome offer available before 23 August 2023 but did not make any deposit, you will be eligible for Free Spins when you complete the Qualifying Requirements in accordance with these Rules.
10. These terms exclude any type of sports betting.

Welcome Back Terms & Conditions

1. Open to selected Aspers World members only.
2. Invited guests will receive an email or SMS from the Aspers Casino Newcastle containing a link to their QR code.
3. The offer is valid from a fixed number of days from the date the email is sent. The dates will be visible on the QR code.
4. Within the email, guests are advised to redeem their voucher at the Cash Desk or Guest Services desk at the Aspers Casino Newcastle by showing their QR code.
5. Only one promotional free points voucher to be redeemed per customer per operational day.
6. Value of the voucher is the amount of Aspers World points added to members account arising from the Aspers Casino Newcastle, these will only be added upon redemption of the voucher in the Aspers Casino Newcastle.
7. Vouchers have no cash value, are non-refundable.
8. No photocopies or reprints accepted.
9. The offer and vouchers included are non-transferable and cannot be redeemed for any cash value.
10. Asper’s Casino Newcastle reservs the right to amend or withdraw any time before the promotional period has begun or there has been any participation, at Asper’s Casino Newcastle’s Management’s discretion, without prejudice to those already taking part.
11. Any disputes must be raised with a member of the Aspers Casino Newcastle Management team and are subject to the Complaints and Disputes procedure, set out in the Aspers Casino Newcastle website and at the Guest Services desk.
12. The promotion is not available to employees or employee relatives of Aspers Casino Newcastle, Bally’s, or anyone directly linked with the group or its employees.
13. Any guest who is barred or excluded from the Aspers Casino Newcastle premises will not be eligible to redeem the offer.

Extended We’ve Missed You Terms & Conditions

1. Open to selected Aspers Rewards members only, 18 years and over.
2. The offer is available only at Aspers Casino Newcastle.
3. Invited guests will receive an email from Aspers Casino Newcastle containing details of an offer they can redeem.
4. The offer is valid for the recipients first visit only following a period of at least 92 days of logged inactivity.
5. Within the email, guests are advised to redeem their voucher at the Cash Desk or Guest Services by showing their email.
6. Only one promotional free points offer to be redeemed per customer per operational day.
7. Value of the voucher is the amount of Aspers World Rewards points added to members account.
8. No photocopies or reprints accepted.
9. The offer and vouchers included are non-transferable and cannot be redeemed for any cash value.
10. Aspers Casino Newcastle reserve the right to amend or withdraw any time before the promotional period has begun or there has been any participation, at Aspers Casino Newcastle Management’s discretion, without prejudice to those already taking part.
11. Any disputes must be raised with a member of the Aspers Newcastle Management team and are subject to Complaints and Disputes procedure.
12. The promotion is not available to employees or employee relatives of the Aspers Casino Newcastle or Bally’s group, or anyone directly linked with the group or its employees.
13. Any guest who is barred or excluded from the Aspers’ Newcastle premises will not be eligible to redeem the offer.

Free parking promotion to all members terms and conditions

1. Open to Aspers World members only.
2. To qualify for the promotion, an Asper’s World member must have a registered gaming visit on the same day as the car park ticket redemption.
3. Aspers World Members deemed to be only using the promotion for “free parking” and not visiting the Aspers venue to use its facilities will be removed from the promotion.
4. Free car parking will be available at Aspers Casino Newcastle, at The Gate Car Park.
5. The promotional can be extended or reduced at management discretion.
6. Only one parking voucher can be issued per person per day.
7. Voucher must be used on day of issue.
8. Guests can redeem their car parking ticket, at the Cash Desk at Aspers Newcastle.
9. This promotion is only valid on presentation of a qualifying car parking ticket and must be in a condition that allows the conditions of this promotion to be confirmed.
10. Car parking tickets will not be redeemed as cash.
11. Aspers Casino Newcastle reserves the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member- at Aspers Casino Newcastle’s Management discretion.
12. Any disputes must be raised with a member of the Aspers Casino Newcastle Management team under the Complaints and Disputes procedure which may be found at the Aspers Casino Newcastle website and at the Guest Services Desk.
13. The promotion is not available to employees of Asper’s Casino Newcastle, Bally’s group or anyone associated with the group or its employees.
14. Any guest who is barred or excluded from the Aspers Casino Newcastle premises will not be eligible to redeem the offer.