Safer Gambling

Getting to Know you Better

As an ethical casino operator, Aspers aims to create safer gambling environments for all of its customers. This can sometimes mean we need to get to know a bit more about you, this may even mean us requesting personal information. We understand this can sometimes feel intrusive, but we do this to get to know our customers better and help them to ensure their play with us stays enjoyable and affordable.

We thought it was important to let you know why we collect this information and how we use it, so we have put this information together, to help you understand why we need it and what happens once we have received it.

Helping to Protect our Customers

Some customers may spend more than they can afford when gambling, that is why we check in with you to ensure your play with Aspers remains affordable. Sometimes we may also request some evidence in the form of a payslip or bank statement. When we do this, it is simply to ensure that your income and wealth matches your play levels with us.

Personalising Your Experience

We may ask some questions to get to know you better. When we understand the types of game you play, the types of bets you place, and the levels that you usually play at, it allows us to make sure we’re offering you a great service. It also lets us know when the best time might be to have another check-in with you.

Playing by the Rules

As a business regulated by the Gambling Commission in Great Britain, we are subject to certain rules and requirements. This can sometimes mean we need to find out a bit more about our customers. We take compliance seriously because it's not just about following the rules; it's about maintaining a safe, trusted, and transparent gaming environment. Regulations require us to verify our customers’ identities and sources of funds to prevent things like gambling harm, money laundering, and underage gambling. The documentary evidence you provide can help us do just that, ensuring that everyone plays by the same fair and square rules.

What Happens When I’ve Provided the Information?

Once you have provided the information, you can rest easy whilst we go to work. Please be assured that we treat all your data in a strictly confidential manner, ensuring we adhere to all the terms of our Privacy Policy. We’ll let you know if we need anything else from you after this.

We appreciate that being asked personal questions and being asked to provide documentary evidence isn’t always comfortable, but we want you to rest assured we do this to look out for you and do not use the data for anything outside of our ethical and regulatory duties.

If you’d like to know anymore, you can speak to one of the managers in our venues who will be able to answer any further questions you might have.

Safer Gambling

Tips

Most people gamble for fun and enjoyment. However, some people think of gambling as a way to make money, spend more than they can afford, or use gambling to distract themselves from everyday problems.

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National Exclusion Scheme

SENSE allows people who believe they have a problem with their gambling to voluntarily enroll in a scheme to exclude themselves nationally from all land-based casinos in the Great Britain.

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Help & Advice

You may want to seek some advice and support and the following entails information on support and advice services.

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Corporate Compliance Statement

The Aspers Group is committed to conducting its business with integrity and to adopting respectable and ethical standards, acting across its business interests with due care and diligence. The Company is committed to compliance with the Gambling Act 2005, the Gambling Commission’s Licence conditions and Codes of Practice, the Anti-Money Laundering Regulations 2017 and the Licensing Act 2003.

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Gamcare Standard Award

Aspers are proud to have achieved a GamCare Standard – Advanced Level 2 Award. GamCare are a charity and the UK's leading provider of free information, advice and support for anyone affected by problem gambling. Part of their goal is to work with the gamblin

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